Terms & Conditions

Please read our Terms and Conditions fully before placing your order.

Your order

All orders are dealt with in strict rotation. If you wish to pay by Personal Cheque or Postal Order please email us first so that we can email further details. For security purposes we do not accept cash through the post. It is your responsibility to provide an accurate delivery address and contact details with your order in case we need to contact you. If unfortunately we are awaiting new stock and we cannot complete your order you will be informed as soon as possible so that corrections can be made. If you have any further questions please contact us via email through our Contact page.

Payments

We accept payment via the following methods:

Paypal
All major debit and credit card (Via Paypal)
UK Postal Orders (Conditions apply)
Personnel Cheque (Conditions apply)
Telephone orders (coming soon)

We accept most major credit/debit cards including Visa, Mastercard, Delta, Switch, Solo and American Express. Transactions are processed securely online through our preferred payment processors,  PayPal and Nochex. All card payments are processed immediately your order is placed. Prices shown on our web site are inclusive of UK VAT. All none UK or International order maybe subject to local import tax. N E Geocaching Supplies have no control over these charges and cannot be held responsible for payment of these charges. We also accept Personal Cheques/Postal Orders made out in British Sterling and drawn on UK banks or the Post Office. All Credit Card and Debit Card transactions are conducted securely by PayPal. We do not keep any record of your card details.

Payments by Personal Cheque:

We are happy to accept payments by UK Personal cheque ONLY. Please make all crossed cheques payable to NE Geocaching Supplies. Cheques should be dispatched to the address shown on your order, in the meantime your order will be processed and marked. "Awaiting customer payment". If your cheque does not arrive within 5 working days your items will be returned to stock. Once we receive your cheque it will be deposited within 3 working days of arrival. Your items WILL ONLY BE DISPATCHED once your cheque has cleared. (Please allow 5 working days for your cheque to clear).

Payment by UK Postal Order.

We are happy to accept payments by UK Postal order ONLY. Please make all Postal Orders payable to NE Geocaching Supplies. Postal Orders should be dispatched to the address shown on your order in the meantime your order will be processed and marked. "Awaiting customer payment". If your Postal Order does not arrive within 5 working days your items will be returned to stock. Once we receive your Postal Order it will be deposited within 3 working days of arrival. Your items WILL ONLY BE DISPATCHED once your Postal order has cleared.

If you have a questions please do not hesitate to contact us.

Shipping your order.

Please refer to our Delivery Information & Postal Charges. Details can be found here at this link: Delivery Informatiom & Postal Charges

Using your discount code

In order to apply your on-line discount code or coupon code you must visit Step 1 of our Checkout process. This can be access via the View Cart option or the shopping cart option in the header. We are sorry but once payment has been confirmed we are unable to offer any further discounts.

Please note that some of our coupons require you to log into the web site in order for them to work correctly. If you find your code hasn't been applied correctly please log in then re-apply your discount code.

Using your Gift voucher code

In order to apply your on-line Gift voucher you must visit Step 1 of our Checkout process. This can be access via the View Cart option or the shopping cart option in the header. We are sorry but once payment has been confirmed we will be unable to process your gift voucher unless you complete another order.

Using your Birthday code

Birthday discount vouchers are only valid if you subscribed to our Birthday discount service. Code are issued automatically via email and are valid only for 7 days from the date of your Birthday. This date cannot be extended. Discount is limited to 10% unless otherwise stated and all purchases must exceed £1 sterling.

Other Terms & Conditions

Travel Twins

When you place your order please email the tracking number/s you wish to have "printed" along with your order. We will then custom print your number onto your Travel Twin. Please allow a few extra shipping days for us to complete our  service. Remember each tracking number should be six (6) or seven (7) digits long. Don't forget the icon that will appear on geocaching.com is the original icon associated with the Trackable you are replacing.

It is important you supply the correct tracking numbers you wish to have engraved on your Travel Twins as mistakes CANNOT be rectified once the Tags are complete. Please double check the tracking numbers you send to us.

If you order a Travel twin with any additional items your order will not be dispatched until your Travel Twin has been completed.

Please Note: Travel Twins once engraved are not returnable, however if we supply the incorrect goods due to an error on our part, or the goods are faulty we will refund you in full, including the cost of the returned postage. A request to return the faulty goods will be made by us and where an item is deemed to be faulty a full refund will be given.

This does not affect your statutory rights as a consumer.

Travel Twin Discount Offer: If you purchase a Geocoin and Travel Twin in the same order you will qualify for a 15% discount on your Travel Twin order. (Discounts will be returned as a paypal refund)

Free Gifts with your order.

We have a selection of free gift available that we will include with your order when your basket total reaches a pre-determined level. Your free gifts are subject to availability.

From time to time we will have both Geocaching and munzee discount sales and sales of exclusive Geocoins. Free gifts will be except from these orders. We will endeavour to reduce the cost of these "for sale" items further to reflect this with either a financial saving on the item itself or as a saving on the postal costs.

Where the value of your Geocaching or munzee order exceeds £40 we reserve the right to upgraded your postage to a Signed for Postal delivery in lieu of your free gift.

Affiliates accounts

Standard commission is paid at an initial rate of 5.0% on every sale made through your account.

An increase in this rate is dependent on sales made in conjunction with your account.

Commission will be paid to your nominated account once you commission reaches £20.00 (sterling) and above.

In order to earn commission you must use the tracking code associated with your account. Commission will not be paid at any other time.

As demand is high for our Affiliate accounts and we have limited spaces, if no sales are made on your affiliate account with an initial 12 month period we reserve the right to suspend or disable your account.

NE Geocaching Supplies reserve the right to suspend your Affiliate account if the above conditions are not being met or if your Affiliate links are being used in manner which we consider be racist, defamatory or which we feel cast doubt on the integrity of either ourselves, Groundspeak, munzee or any other commercial company.

Design your own Event Trackable Tag

Design Considerations:

Current from January 2017

The final design of each geocoin must be approved by Groundspeak prior to production. Designs must be family-friendly and may not include modified versions of the Geocaching.com logo. You will be notified if your design is refused. We will not accept designs of an offensive, racist or defamatory nature. Unfortunately we are unable to accept any TB Tag designs at the request of Groundspeak.

NE Geocaching cannot accept responsibility if your design is not approved by Groundspeak.

Use of the Geocaching.com logo is not required. However, if you wish to use the Geocaching.com logo, the ® trademark symbol must appear as part of the logo. Feel free to use the logo on Trackables with no additional charge/licensing fee.

All Trackables must bear the text "Trackable on Geocaching.com" or "Track on Geocaching.com." (changed from track at and trackable at)

NE Geocaching Supplies reserves the right to refuse a design if the quality of the image supplied is not clear enough to be engraved. (you will be asked to clarify or improve the image if this is the case). Don't worry if you’re not an artist, we're here to help!

The rear of the Tag cannot be modified. All design submissions must be the property of the owner or used with the owner's permission. NE Geocaching Supplies except no responsibility for infringement of copyright where permission has not been sort for the owner of the artwork/photograph. Purchasers have the right to re-sell the purchased Tags. Prior to production you must return and sign an artwork authorisation from. Items will not be dispatched until full payment has been received. Postage is calculated on the total weight of the final dispatched item and will be stipulated on your invoice.

Each Tags comes with a randomly chosen NE Prefix code, a randomly chosen activation code and a Angel Custom Icon. These cannot be changed.

Geocoin Purchasing

As well as selling and producing Geocoins NE Geocaching Supplies also trade Geocoins. If you have a collection hidden away in a draw or cupboard collecting dust we would be very interested in purchasing your collection. If you are interested in selling either single coins or your collection please contact us. Please note all Geocoins should preferably be uncirculated and unregistered on Geocaching.com but we also consider circulated and registered coins.

Once we respond to your enquiry please use the following address to send both details and pictures of your Geocoins.

negeocachingsupplies@gmail.com

Cancellations Policy

You can cancel your order from the date of your initial order (start of contract) and up to 7 working days, starting from the day after you receive the goods. Upon cancellation we will return your money within 30 days of the cancellation, less the original postal costs incurred. Please note you must bear all costs of returning the goods to us and retain actual proof of posting. Requests for cancellation must be received via email or the Postal Service, cancellations will not be accept over the telephone. In the event of cancellation it is your responsibility to provide accurate information in the form of your full name and address email. We cannot be held responsible if the information you send is incorrect.

If you wish to cancel a Pre-Order item please contact us. Cancellation of a Pre-Order is at the discretion of NE Geocaching Supplies. All Pre-Order cancellation will incur a 20% restocking fee of the total amount paid.

Activation codes

Activation code links can be found on our activation code page.

Pre orders

Some of our stock is shown as pre order. This means that although we have placed an order with our supplier our stock has yet to arrive. We endeavour to keep the lead time on pre order items to a maximum of two weeks but sometime this isn’t possible where events are out of our control. If you order an item for pre order we will endeavour to deliver it as quickly as possible. You will be informed when your item has been dispatched from our stock.

Sales

In order to qualify for a sales discount you must enter a discount code during Step 1 of the sales process. We are sorry but we will be unable to accept discounts applied after you have placed your order. If you are having difficulty placing your order please contact us immediately. Where we offer free UK postage you are required to pay for your postage on ordering and we will REFUND your postage cost once your order has been confirmed and accepted. Refunds will be issued through our secure payment provider Paypal and returned into your payment account with 2 days of your payment.

 What happens if your item goes missing.

In the unhappy event your items do not arrive please contact us immediately and we will endeavour to resolve any issue.
We follow Royal Mail guidance regarding missing items and further information can be found here:

http://www.royalmail.com/help-and-support/Royal-Mails-retail-compensation-policy-for-loss

Please note as from June 2013 the maximum compensation payable on all items sent by STANDARD 1st and 2nd Class is £20. This also includes INTERNATIONAL AIRMAIL.

It your order value exceeds this £20 limit, and for your own peace of mind we would suggest that you select our SIGNED FOR or SECURED DELIVERY (UK deliveries only) where the maximum compensation is £50 or INTERNATIONAL SIGNED & TRACKED where the maximum compensation is £50 unless enhanced compensation has been purchased where a maximum of £250 is payable.

Full details of compensation can be found here.

http://www.postoffice.co.uk/lost-damaged-items

NE Geocaching Supplies holds a record of all item dispatched from our premises and by ordering from us you accept that we will dispatch your order by the method of your choosing.

NE Geocaching Supplies cannot be held responsible if you order the incorrect postage format for the value of your parcel. Any refund we make will fall in line with the current UK Post Office compensation limits.

We prefer to dispatch by a Fully Tracked and Signed service please bear this in mind when you purchase.

All items dispatched by Courier are insured to the value of your net order value.

Information on apparel order when ordered with other items

In order to give our customers, the best value for money we only process garment orders once an order for apparel has been placed. Our standard Garment orders can take up to 7 days to process.If at the same time you place an order for any other Geocaching or munzee items we will hold these items until your apparel order has been completed.

If you would like your Geocaching or munzee items to be dispatch prior to the completion of your apparel please contact us and let us know as a small extra charge might be payable prior to dispatch of your additional items.

 

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