Delivery Information & Postal charges

Delivery and postage information

If paying by credit/debit card or by Paypal your postage is caclulated automatically at checkout. This calculation is based on postage volume and weight rather than weight to offer you the best value for money. If you are paying by Personal Cheque or Postal order you must contact us prior to your order and your postage will be calculated separately and you will be contacted regarding this amount. If your order is delayed for any reason we will contact you to explain to you why your order has been delayed and confirm a new dispatch and delivery date. If this new date is unacceptable you have the right to cancel your order and a full refund will be paid. It is your responsiblity to provide an accurate delivery address and contact details with your order in case we need to contact you. Postage charges are displayed in your Shopping Cart prior to you completing your purchase. All order are sent securely packaged with a quality packaging product and an invoice receipt. All mail is sent with a return address label and proof of posting is obtained at the time of posting. Please request updated postal costs from info@negeocachingsupplies.co.uk

Please note the Channel Island, Scilly Island and Scottish Islands are listed under the Island names in the County selection drop down Please select your island from the drop down list. Groups of Island listed as "Generic" can be ignored.

We would like to apologies to our customer for the increase in our postage costs from 1st April 2017. Unfortunately these costs have been imposed on us by the UK Post Office. We only charge a small additional amount to cover the cost of effective packaging for our products on top of our postage cost and we like to think we operate a fair postage policy. If you feel that the cost of your postage is excessive please contact us and we will willingly dispatch your bulky items by an alternative means (e.g.DPD or MyHermes). In order to have your items delivered by Courier please select the Courier Shipping option as your preferred method of dispatch. If you require additional services please email or contact us and we will assemble your parcel and you will then be invoiced separately for these additional costs. 

If you select 24 hour delivery* your parcel will be dispatch via a "drop off" parcel service for delivery to your home address. If you select a 2 Day Delivery** your parcel will be dispatch via a "drop off" parcel service for delivery to your home address. If you select 3+ Day Delivery*** your parcel will be "picked up" from NE Geocaching Supplies the day after your order has been placed for the delivery to your home address. If you would prefer a Parcel Locker service please inform us when you order (the Parcel Locker Service is not available for some of our more bulky items - if you request this delivery we will let you know prior to dispatching your item if it is suitable for this delivery option).

*Your parcel will only be dispatch once the payment has been received. Once collected, your parcels will be delivered to their destination within 1-2 working days, however this is not guaranteed. Full tracking will be available once your parcel is shipped. You must place your order before 11AM in order to have a better chance of next-day delivery, however this is not guaranteed.

**Your parcel will only be dispatch once the payment has been received. Once collected, your parcels will be delivered to their destination within 2-5 working days, however this is not guaranteed. Full tracking will be available once your parcel is shipped.

***Your parcel will only be dispatch once the payment has been received. Once collected, your parcels will be delivered to their destination within 3-5 working days, however this is not guaranteed. Full tracking will be available once your parcel is shipped.

Please note that although we endevour to delivery your item within

In the event of a refund we will refund your postage cost to your payment account minus the current UK Postage Rate for the size of your order minus 0.60p on small order and £1.40 on larger orders for packing. All our orders are delivery in secure packaging and we aim to mail most orders with 24 hours of ordering (conditions apply).

In order that we comply with Royal Mail postal requirement we CANNOT dispatch Power Bank via Royal Mail please select courier delivery from the drop down box. WE CANNOT disptach these item INTERNATIONALLY.

Royal Mail Postal charges can be found here:

http://www.royalmail.com/sites/default/files/RoyalMail_2016_Prices.pdf

In the unhappy event your items do not arrive please contact us immediately and we will endeavour to resolve any issue.

We follow Royal Mail guidance regarding missing items and further information can be found here:

http://www.royalmail.com/help-and-support/Royal-Mails-retail-compensation-policy-for-loss

Please note as form June 2013 the maximum compensation payable on all items sent by STANDARD 1st and 2nd Class is limited to £20.

It your order value exceeds this £20 limit and for your own peace of mind we would suggest that you select our SIGNED FOR or alternatively INTERNATIONAL SIGNED option where the maximum compensation is £50.

Full details of compensation can be found here.

http://www.postoffice.co.uk/lost-damaged-items

NE Geocaching Supplies holds a record of all item dispatched from our premises and by ordering from us you accept that we will dispatch your order by the method of your choosing.

ALL HIGH VALUE munzee orders are test scanned and photocpoied prior to dispatch.If your order is presumed missing these codes are passed to MHQ for cancellation. Any deploys on these missing items are then flagged directly to MHQ.

NE Geocaching Supplies CANNOT be held responsible if you order the incorrect postage and or the incorrect insurance cover for the value of your order. We unfortunately CANNOT be responsible for lost, stolen, misdelivered, or not received packages outside the UK where the incorrect postage has been selected.

Delivery by Courier

In order to provide our customers with the most economical prices we use Parcel2go. Our prices are monitored everytime a delivery by Courier is selected, this enables us to provide the best possible service.

We are sorry but this service is only avaliable to UK residents

                                                                                                               

Charges for delivery by Parcel2go
Additional costs if requested  
Signature required on delivery +1.02
Remote area delivery  
to postcodes IM HS, ZE +2.00
Compentation costs if requested  
Up to £100 +2.25*
Up to £250 +5.85*

* includes signature on delivery.

We are sorry but we are unable to dispatch items greater than a maximum calculated volume of 225cm or 15Kg which ever comes 1st.

Delivery time 4-5 Days

UK orders

All UK orders are sent either via Royal mail or by DPD / My Hermes within 3 working days of your order (stock permitting). We endeavour to dispatch all orders within 24 hours (where possible) and all none custom orders placed before 1.30pm (Mon - Fri) will be dispatched the same day. Orders placed after this time will be dispatch the next working day.

International orders 

All International orders will incur additional charges. Please select your country from the drop down box during the “Add to Cart” process. Your Postage & Packing will then be adjusted accordingly. Failure to do this will invalidate your order.

Please note: Import and Customs duties might be payable on your International order within your own country N. E. Geocaching Supplies are not liable for these additional costs.

Bulk Purchasing

If you wish to buy in bulk please contact us at info@negeocachingsupplies.co.uk so that we can assist you further.

Our Fair postage Scheme (and how it operates).

Due to general programming limitation in the HTML coding of certain web sites and web site browsers we offer a Fair Postage scheme.

This mean that we will issue you a refund where we see the Postage has been calculated incorrectly by the coding module.

We only charge UK Post Office postage rates plus a small additional amount for packaging which is calculated as follows;

General postage 60p

Postage with a padded envelope and grey mailer 60p

Tube mailer 90p

Board backed envelope 75p

Small parcel box 75p

The scheme comes into force whether you select General postage or Postage by Courier. Please note that some items are bulky and can only be posted by either small or medium parcels or alternatively Courier.

NE Geocaching welcome personnal callers. Please call first to book an appointment so that you don't miss us if were out Geocaching or munzeeing.

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